{"id":25274,"date":"2017-10-17T14:19:37","date_gmt":"2017-10-17T12:19:37","guid":{"rendered":"https:\/\/sprachzentrum.ch\/terms-and-conditions\/"},"modified":"2025-11-17T14:27:39","modified_gmt":"2025-11-17T13:27:39","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/sprachzentrum.ch\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

General Terms and Conditions for Language Courses (Groups and Private)<\/span><\/span><\/big><\/strong><\/span><\/p>\n

Registration<\/span><\/span><\/strong><\/p>\n

Registrations will be considered on a first-come, first-served basis. You can register online or by phone. Your registration is binding, meaning that if you interrupt or discontinue a course, the course fee will not be refunded (even partially) and will not be credited toward another course. Converting a group course to a private course is not generally possible.<\/span><\/span><\/p>\n

Course fee<\/span><\/span><\/strong><\/p>\n

The course fee is due immediately upon receipt of the invoice and must be paid before the course begins. The course fees listed do not include teaching materials or photocopies, nor do they include examination fees. Please use the payment slip to pay the course fees \u2013 thank you!<\/span><\/span><\/p>\n

Course location<\/span><\/span><\/strong><\/p>\n

The courses are held either online or in our training rooms at Rychenbergstrasse 67, 8400 Winterthur. Private lessons can also be held at a location of your choice, while corporate courses are usually held in-house.<\/span><\/span><\/p>\n

Course certificates<\/span><\/span><\/strong><\/p>\n

If you attend at least 80% of the course, we will issue you a course certificate upon request.<\/span><\/span><\/p>\n

Special features of private lessons<\/span><\/span><\/strong><\/p>\n

Please discuss vacations and other absences directly with the teacher. The 24-hour rule applies: You can cancel a lesson up to 24 hours before the scheduled appointment without incurring any costs. Fees for cancellations before the end of the subscription period will not be refunded.<\/span><\/span><\/p>\n

Data protection<\/span><\/span><\/strong><\/p>\n

The data that you provide to us when registering, when carrying out the offer or in other circumstances (e.g. events), or that we receive about you in this context, will be processed with the utmost care and in accordance with the rules of Swiss data protection.<\/span><\/span>\u00a0<\/strong><\/p>\n

Insurance<\/span><\/span><\/strong><\/p>\n

We exclude any liability for damages that may occur during the courses we organize. You are therefore responsible for ensuring adequate insurance coverage. We cannot be held liable for theft or loss of items.<\/span><\/span><\/p>\n

Program and price changes<\/span><\/span><\/strong><\/p>\n

The program, prices, and terms and conditions are subject to change; courses with insufficient registrations cannot be held. Group courses will generally take place with a minimum of three participants.<\/span><\/span><\/p>\n

 <\/p>\n

General Terms and Conditions for KDE\/GKT Exams and Preparations<\/span><\/span><\/big><\/strong><\/span><\/p>\n

Registration<\/span><\/span><\/strong><\/p>\n

Your verbal or written registration obligates you to pay the course or test fee. Failure to pay the fee does not constitute cancellation. Every registration is binding. Registration is done online via the registration form on the website. Registrations are accepted until one day before the test date.<\/span><\/span><\/p>\n

Unsubscribe<\/strong><\/p>\n

In case of unforeseen circumstances, you can cancel your registration free of charge up to 48 hours before the test date. If you do not appear for the test or cancel late, the test fee will not be refunded. If you register again, the standard fee will apply. Preparation lessons can be canceled free of charge up to 48 hours before the scheduled lesson. Cancellations must be submitted in writing via email to admin@sprachzentrum.ch. Preparation fees will not be refunded for late cancellations.<\/p>\n

Exclusion from Tests\/Courses<\/strong><\/p>\n

In cases of non-payment of the test or course fee, as well as in serious cases such as fraud, defamation, harassment, intentional damage to property, etc., one or more participants may be excluded from the course or test. In these cases, the test or course fee will not be refunded.<\/p>\n

Data Protection<\/strong><\/p>\n

The data you provide to us during registration, participation in our services, or in other situations, or that we receive about you in this context, will be processed with the utmost care and in accordance with Swiss data protection regulations. An official photo ID must be presented for identity verification.<\/p>\n

Video\/Photo and Audio Recordings<\/strong><\/p>\n

In all premises of sprachzentrum.ag, as well as during online courses, exam and course participants are prohibited from making video or audio recordings. Taking photos of materials and sharing them with third parties is also prohibited. The use of mobile phones and other devices is forbidden. Exam participants are not permitted to discuss exam content with each other in the rooms or hallways.<\/p>\n

Insurance<\/strong><\/p>\n

We exclude all liability for damages incurred during any services and events organized by sprachzentrum.ag. You are responsible for ensuring you have adequate insurance coverage. sprachzentrum.ag cannot be held liable for theft or loss of personal belongings.<\/p>\n

Program and Price Changes<\/strong><\/p>\n

The Language Center reserves the right to make changes to the program, prices, and terms and conditions. It also reserves the right to cancel exams up to 14 days in advance due to insufficient enrollment. Fees already paid will be refunded.<\/p>\n

Accessibility<\/strong><\/p>\n

Accommodations due to disabilities must be assessed on a case-by-case basis and are subject to the respective test regulations. Please contact us four weeks before the exam to discuss accessibility requirements.<\/p>\n

Examination regulations<\/strong><\/p>\n

The respective examination regulations apply to the various exams (SDS, KDE, telc). Liability for technical malfunctions: sprachzentrum.ch ag is not liable for technical malfunctions. These General Terms and Conditions (GTC) apply to every offer from sprachzentrum.ch ag.<\/p>\n

Juli 2025, sprachzentrum.ch ag<\/p>\n

Attachment<\/strong><\/p>\n

Guidelines for authorities on the recognition of language skills<\/strong><\/p>\n

    \n
  • The levels are designated as levels of the Common European Framework of Reference for Languages \u200b\u200b(CEFR) (A1, A2, B1, B2, C1, C2).<\/span><\/span><\/li>\n
  • The level of oral language competence is defined as the level achieved in the oral or speaking part of a language test.<\/span><\/span><\/li>\n
  • The level of written language competence is defined as the level achieved in the written part or in the reading and writing parts of a language test.<\/span><\/span><\/li>\n
  • If a certificate specifies separate levels for reading and writing, the lower level applies. This means: If a certificate specifies level A1 for reading and level A2 for writing, then the overall written language proficiency level is A1. If the levels are far apart, the intermediate level applies. This means: If, for example, a certificate specifies level A1 for reading and level B1 for writing, then the overall written language proficiency level is A2.<\/span><\/span><\/li>\n
  • If you fail an exam overall but receive a passing grade in the oral or written sections, the section with the passing grade can be recognized. Score sheets from various recognized exams can be combined accordingly<\/span><\/span><\/li>\n
  • If a language certificate was obtained a long time ago and the competent authority has doubts about the current language level of an applicant, it can request a new language certificate.<\/span><\/span><\/li>\n<\/ul>\n

    Please note that each authority, canton, municipality, etc. can determine for itself how the result is summarized.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section><\/span><\/span>","protected":false},"excerpt":{"rendered":"

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